Privacy Policy

This site processes personal information in accordance with South Africa's Protection of Personal Information Act (POPIA). This page explains what we collect, why we collect it, and your rights.

What we collect

  • Contact details you submit (name, phone, email, message contents).
  • Usage data and diagnostics (e.g., IP address, device/browser, pages visited) via logging and analytics.
  • Order/quote information you provide when requesting services.

How we use your information

  • To respond to enquiries and deliver requested services.
  • To operate, secure, and improve the website and our services.
  • To comply with legal obligations and resolve disputes.
  • Consent where required (e.g., optional cookies/marketing).
  • Contractual necessity to provide requested services/quotes.
  • Legitimate interests such as security and service improvement, balanced against your rights.
  • Legal obligations where applicable.

Sharing

  • Operators/service providers under written agreements with confidentiality and security obligations.
  • Authorities where required by law or to protect rights and safety.
  • No sale of personal information.

Security

We implement reasonable, appropriate technical and organisational measures to prevent loss, unauthorised access, and misuse.

Retention

Information is retained only as long as necessary for the purposes above or as required by law, then securely deleted or de-identified.

Your rights (POPIA)

  • Access your personal information.
  • Request correction, update, or deletion where permitted.
  • Object to certain processing and withdraw consent where processing relies on consent.
  • Lodge a complaint with the Information Regulator.

Cookies and analytics

We may use essential cookies for site functionality and optional analytics cookies. Where required, we will obtain your consent for non-essential cookies.

Contact

To exercise your rights or ask questions, contact us at the details published on the Contact page.

POPIA overview (summary)

  • Accountability: responsible party must ensure compliance with POPIA principles.
  • Processing limitation: lawful, minimal, and with a lawful basis (e.g., consent, contract, legal duty).
  • Purpose specification: collect for a specific, explicitly defined, lawful purpose; notify the data subject.
  • Further processing limitation: further use must be compatible with original purpose.
  • Information quality: data must be complete, accurate, not misleading, and updated where necessary.
  • Openness: maintain documentation and provide privacy notices.
  • Security safeguards: implement appropriate technical/organisational security and operator agreements.
  • Data subject participation: provide access and allow correction/deletion where applicable.
  • Cross-border transfers: transfer only where adequate protection, consent, contractual safeguards, or other lawful grounds exist.
  • Reporting breaches: notify the Information Regulator and affected data subjects where required.

This page is an informational summary and not legal advice.